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Using This Site



Your Account

When you order a product from the site you will be asked to fill in the minimal amount of information for you to purchase the product and have it delivered to your door.


Shopping

To make it easier for you to find what you are looking for, our products have been organised in several groups. You can browse through each product group by clicking on the picture next to the groups description. If you know the name of a product, the supplier of a product or an ingredient in a product you wish to either include or exclude, you can search for it using the site search box at the top of the page.

Cancellation and Returns Policy

When you purchase goods from our website you are entering into a contract of sale with us for those goods. You have 7 working days to ensure that the goods you receive meet your expectations of your order, and are as described on the website. If the product has been opened or used by you (the customer) then the right of return is cancelled. If however the goods are faulty please contact us by email at info@faceproducts-online.co.uk, and we will arrange for the return of the goods and a refund. We will ask you to wrap the package securely, and return it along with a note indicating the fault. We will notify you by e-mail of your refund once we have received and processed the returned item. Return postage will only be refunded if goods are faulty, in an unsatisfactory condition, or sent in error.

Your Basket

Your shopping basket is there to hold any items you would like to purchase. You can add any of the products on the site, choose the quantity by simply changing the number and clicking 'Update Basket' or if you change your mind you can remove an item by changing the quantity to zero and clicking 'update'.


Checkout

Our checkout area is in two main parts, firstly, once you have finished shopping and proceed to the checkout area, you will need to verify your order details and select your shipping method (if applicable). Then the last step is to actually place the order once you are happy with your details.

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FaceProducts-Online will never ask for your card details, it is all handled by our online bank at point of sale, we do not hold or need to know any financial details. If you should ever receive an email asking you to confirm any personal or financial information, please do not reply to it ( and NEVER FOLLOW A LINK within such an email).

If you receive any emails you are unsure about then, then please forward them onto
info @faceproducts-online.co.uk and we will be able to verify or otherwise their content.

Glossary

This page enables you to search for a particular ingredient, by clicking in the alphabet list at the top of the page. You click on the first letter of the ingredient you are looking for, and then scroll down the list until you find a match. The description against each ingredient will give you an idea what it is, what it is used for and if it has any possible harmful effects. The descriptions entered here are the opinions of the web-site creators and should be viewed as such.
 


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