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Site Information



By accessing this site, you are bound by the terms and conditions detailed below. If you have any queries, you can contact us by e-mail at info:faceproducts-online.co.uk .

Cancellation and Returns Policy


When you purchase goods from our website you are entering into a contract of sale with us for those goods. You have 7 working days to ensure that the goods you receive meet your expectations of your order, and are as described on the website. If the product has been opened or used by you (the customer) then the right of return is cancelled. If however the goods are faulty please contact us by email at info@faceproducts-online.co.uk, and we will arrange for the return of the goods and a refund. We will ask you to wrap the package securely, and return it along with a note indicating the fault. We will notify you by e-mail of your refund once we have received and processed the returned item. Return postage will only be refunded if goods are faulty.

Terms and Conditions



1. General Information

Faceproducts-online reserves the right to make changes to product information and prices without prior notice. All prices are inclusive of VAT at the current chargeable rate.

Illustrations of items featured are for guidance only. We reserve the right to supply an item where the packaging may not be identical to the illustration but the product itself is as descibed on the website.

2.Dispatch Policy

Whilst every effort will be made to ensure that all items shown are available we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are dispatched within 5 working days unless otherwise stated. If we are unable to dispatch your order within 5 days, we will contact you by e-mail with an estimated dispatch date and offer the option of cancellation.

3.Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. Delivery charges are calculated at checkout and will be dependant on order weight. The actual charges for postage and packing are shown in the Checkout once you have entered the country of delivery and before you are asked to confirm the order. Delivery to non-European countries is by special arrangement and we will email you with the cost to confirm it is acceptable before we dispatch the goods. Non-EU countries may also result in import duties payable on receipt of the goods. You will be liable for these duties. <

4.Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

5.Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

6.Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

7.Security

All transactions are protected by 128-bit SSL encryption. If you have any queries about security please contact us at info:faceproducts-online.co.uk

8.Complaint Handling Procedure

Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution. Our complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.

9.Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.
 


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